Insurance Answering
For over ten years, agents and district offices
have trusted us to answer their calls.
We understand that insurance agents basically have two jobs:
- Generating new clients
- Servicing existing clients
Both of your jobs are important, but quite often when you’re trying to do one, the other will intrude via a phone call and throw off your productivity. When a call comes in for you we will answer, call you and announce the nature of the call. You decide if you want to take it. If you are busy, we will take a complete and accurate message and send it to you immediately.
In a staff meeting or out on a client call?
We will advise the caller and let them know when you will be available. Emergencies? We can usually transfer the caller to a Claims line, Payment line or Roadside assistance line. Customers are taken care of, less work for you and no interruptions!
Our Clients say it best….
“Before using Front Office my callers would reach voicemail when I was out on presentations or document signings. Now they reach the Front Office receptionists who take great messages or will contact me with important calls I am expecting. No more interruptions from solicitations or sales calls. Quite often, a client will walk into my office, look around and say “Where’s your receptionist, I was just talking to her?”
— Tim Davis, Farmers Insurance Agent
(Client 1 year)
“I like that I can be on a call or working on a proposal and knowing that any calls coming in will be answered by a live voice and not go to voice mail. The service is cost-effective, seamless and gives me peace of mind knowing I’m not missing anything important.”
— Mike Borghesi, Farmers Insurance Agent
(Client 1 year)